Keep your existing Previ line and arrange activation on the replacement phone. The transfer method depends on the phones, SIM type, and instructions supplied for your line; check service on the new phone before removing the old setup.
Identify the number and replacement phone
Before starting another enrollment, identify the existing Previ number you want to keep. Have the replacement phone’s model and IMEI available. Use the device-identification and carrier-unlock guides below if you need to find those details.
Move an eSIM between nearby iPhones
Use this route when Transfer From Nearby iPhone is offered. Keep both phones nearby, on Wi-Fi, with Bluetooth enabled. Sign in to both with your Apple Account and unlock the previous phone. Apple’s current Quick Transfer instructions require iOS 18.4 or later on both devices.
- On the new iPhone, open Settings, then Cellular or Mobile Service, then Add eSIM.
- Select Transfer From Nearby iPhone and approve the request on the old phone.
- Follow the prompts on both phones. Once the new line activates, the old SIM stops providing service.
Move an existing physical SIM
If the replacement phone accepts the existing SIM, move the card to its tray and restart the phone. Previ says an existing physical SIM ordinarily does not need reactivation when moved between compatible phones. If the new phone uses eSIM instead, use the matching activation guide below.
If Previ supplies a different method
Use the activation guide for your new iPhone, Galaxy, Pixel, or physical SIM and the instructions supplied for that line. If the previous phone is missing, say so before beginning; a nearby-device approval is not available in that situation.
If the transfer option is missing or fails
Contact Previ with the existing number, replacement model, IMEI, and EID if requested. Explain whether the old phone is available. Previ can identify the activation route for that line. Copying photos and apps does not by itself move cellular service.
Check that the intended line works
After setup, make a call and ask someone to call your number. Send a message and check that you can receive a reply. Briefly turn Wi-Fi off and load a page to check cellular data, then turn Wi-Fi back on if you normally use it. If the phone has two lines, use the number you just activated for these checks.
If a check fails, contact Previ support with the number, phone model, and the test that failed.
Video transcript
Here’s how to move your Previ number to a replacement phone.
Identify the existing Previ number you want to keep. Have the replacement phone’s model and IMEI ready. Check compatibility and carrier lock before starting another enrollment.
If Transfer From Nearby iPhone is offered, keep both phones nearby on Wi-Fi with Bluetooth on. Sign in to both with your Apple Account and unlock the old phone. Apple’s current instructions require iOS eighteen point four or later. On the new phone, open Settings, Cellular, Add eSIM, then Transfer From Nearby iPhone. Approve on the old phone and follow both screens.
For a compatible physical-SIM phone, move your existing SIM and restart. An existing physical SIM ordinarily does not need reactivation when moved between compatible phones. If the new phone needs eSIM, use that activation route.
Follow a different method if Previ supplies one. If the old phone is missing, tell support; nearby-device approval is not available in that situation.
If the option is missing or fails, contact Previ with the existing number, new model, and IMEI. Provide EID if requested. Copying photos and apps does not move cellular service.
After activation, the old SIM stops providing service. Test calls, messages, and cellular data using the number on the replacement phone.
Use the steps for your own line and device. If the screen or result is different, contact Previ support with the message you see.