If your iPhone shows SOS or No Service, first check whether the Previ line is still activating or has an account issue. Then follow the reconnection steps below. If service does not return, contact Previ about that number.
Check whether this is a new activation
If you are still joining Previ, open Wireless and read the line’s status. Transfer pending or unfinished setup should be resolved through the enrollment or activation instructions. Device troubleshooting will not complete an unfinished account transfer.
If service stopped because of an unpaid bill
Check Billing to confirm that the payment was processed and the account is in good standing. Previ says restoration may take up to two hours after that point. Restart the phone to reconnect.
If the payment succeeded but service remains off, contact Member Services. Do not pay the same balance again just to try to restore service.
Try reconnecting the iPhone
- Open Settings and turn Airplane Mode on for at least 15 seconds.
- Turn Airplane Mode off.
- If service does not return, restart the iPhone.
Check the intended line
In Settings, open Cellular. If you have multiple lines, check that the intended line is turned on. If your number is missing from the cellular settings, contact Previ support to check setup rather than adding an unrelated plan.
If service returns
Make a normal call and test cellular data with Wi-Fi briefly off. Use the intended line if the phone has more than one SIM. If only one function works, report the function that still fails.
If the phone still has no service
Use Wi-Fi or another device to contact Previ. Include the affected number, your phone model, your location at the time of the problem, and whether service worked before. Ask support to check line activation, account status, and a possible coverage or network issue. For an Android phone, use its model-specific instructions rather than the iPhone menu path above.
Video transcript
Here’s how to get help when your phone shows SOS or No Service.
If you are still joining Previ, open Wireless and check the line status. A pending transfer or unfinished activation needs its own next step.
If service stopped because of an unpaid bill, open Billing and confirm that payment succeeded and the account is in good standing. Restoration can take up to two hours. Restart the phone. If service stays off, contact Member Services instead of paying the same balance again.
On an iPhone, turn Airplane Mode on for at least fifteen seconds, then turn it off. If service does not return, restart the phone.
Open Settings, then Cellular. Check that the intended line is turned on. If your number is missing, contact Previ to check setup rather than adding an unrelated plan.
If service returns, make a normal call and test cellular data with Wi-Fi briefly off. If only one function works, report the one that still fails.
If there is still no service, contact Previ over Wi-Fi or another device. Include the number, model, location, and whether service worked before. For Android, use your model’s instructions instead of the iPhone menu path.
Use the steps for your own line and device. If the screen or result is different, contact Previ support with the message you see.