Insert the physical SIM assigned to your Previ line using your phone’s SIM-tray instructions, then complete the activation instructions supplied for that line. Inserting the card alone does not confirm that service is active.
Match the SIM to the phone
Have the supplied SIM and its activation instructions together. If you are setting up more than one household line, identify which number each SIM is intended for before inserting it. Ask Previ support if that assignment is unclear.
Insert a physical SIM in an iPhone
- Power off the phone before opening the SIM tray.
- Locate the SIM tray on your model. Some iPhone models use eSIM and have no physical tray.
- Insert a SIM-eject tool or paper clip into the tray hole and press gently until the tray releases. Do not force it.
- Place the SIM in the tray with its notched corner aligned. Return the tray in the same orientation.
For a Galaxy or another phone
Use the tray instructions for the exact model. A microphone opening can look similar to a tray-eject opening. If the tray will not release, stop and use the manufacturer’s guide or ask for help.
Finish the supplied activation instructions
After inserting the Previ SIM, turn the phone on and follow any instructions supplied for your line. Previ says physical-SIM activation normally begins automatically. If service does not appear, restart the phone and check that the SIM is seated correctly. Contact Previ if activation remains incomplete.
An inserted card alone does not confirm that a number transfer has finished. Check calls, messages, and cellular data before relying on the line.
Check that the intended line works
After setup, make a call and ask someone to call your number. Send a message and check that you can receive a reply. Briefly turn Wi-Fi off and load a page to check cellular data, then turn Wi-Fi back on if you normally use it. If the phone has two lines, use the number you just activated for these checks.
If a check fails, contact Previ support with the number, phone model, and the test that failed.
Video transcript
Here’s how to activate a phone with a physical SIM.
Match the supplied SIM and activation instructions to the intended phone number. If you have several household lines and the assignment is unclear, ask Previ before inserting the cards.
Power off the iPhone. Find its SIM tray; some models use only eSIM. Insert a SIM-eject tool or paper clip into the tray hole and press gently. Align the SIM’s notched corner, then return the tray in the same orientation. Do not force it.
For a Galaxy or another model, use that phone’s tray instructions. A microphone opening can look similar. Stop and ask for help if the tray will not release.
Turn the phone on and follow the supplied instructions. Physical-SIM activation normally starts automatically. If service does not appear, restart and check the card is seated. Contact Previ if activation is still incomplete.
An inserted SIM does not prove a transfer is finished. Test calls, messages, and cellular data on the intended number. Briefly turn Wi-Fi off for the data test, then restore it.
Use the steps for your own line and device. If the screen or result is different, contact Previ support with the message you see.