Add each household phone number and match it to the correct phone’s IMEI, the device identifier. Check the line list before continuing so each number is paired with its own device.
Check the household line list
- On Your phone line numbers, check the main line already shown.
- Select Add another line for each additional phone number you are bringing.
- Check the numbers and select Confirm Lines.
Find the device’s IMEI
An IMEI identifies the phone. In the device-details step, use the instructions shown for the phone you are adding. On an iPhone, open Settings, then General, then About. Find IMEI in that screen. Android menus vary; use the identifier instructions for your model.
Match the IMEI to its line
- Find the phone number beside the IMEI entry.
- Enter the identifier from the phone used with that number.
- Review the pairing before you confirm. If the returned device does not match, stop and ask Previ support to check it.
If you are adding a tablet or watch
The Add a line wizard also offers Phone, Tablet, and Watch. Choose the type that matches the device. Those choices do not mean the devices share the same setup or activation procedure.
Before you move on
Each intended line should be present and paired with the right device details. If a device cannot be identified or a compatibility message stops setup, use support to resolve that line rather than entering another phone’s IMEI.
If Add a line is blocked
A past-due balance can prevent you from adding a line. Open Billing to review the balance and payment status. If you have already paid and the restriction remains, contact Previ rather than submitting another payment.
A device balance with your previous carrier remains owed when you switch. Contact Previ before starting the transfer to discuss the options for that balance.
Video transcript
Here’s how to add your household lines and identify each phone.
On Your phone line numbers, check your main line. Select Add another line for each additional number you want to bring. Review the list, then select Confirm Lines.
Find the IMEI on the phone you are adding. On an iPhone, open Settings, General, then About. Android menus vary, so follow the instructions for that model.
Check the phone number above the IMEI field. Enter the identifier from the phone used with that number. Review the pairing before confirming. If the returned device is wrong, ask Previ support to check it.
For a tablet or watch, choose that device type in Add a line. Those devices can require different activation steps.
Before moving on, make sure each intended number is present with the right device details. If compatibility blocks a line, contact support rather than using another phone’s IMEI.
If Add a line is blocked by a past-due balance, open Billing. If you have already paid, contact support instead of paying again. A device balance with your old carrier remains owed; discuss it with Previ before transferring.
Use the steps for your own line and device. If the screen or result is different, contact Previ support with the message you see.