Open Contact Us in your Previ account, or use the public contact page if you cannot sign in. Choose an available contact method and identify the phone number or account issue you need help with.
Open the contact options
Previ is the contact for service on your Previ lines, including carrier-side escalation. Start with Member Services for billing, activation, and device support.
- In your signed-in account, select Contact Us in the navigation. A transfer-error notice may also have its own Contact support link.
- Choose Live Chat, Call or Text Us, or Email Us in the contact panel.
- Use the availability shown for that channel. If the affected phone cannot call or text, use Wi-Fi or another device.
If you cannot sign in
Use the public Previ contact page. It lists support@previ.com and the call-or-text number 801-437-0620. You do not need to regain account access just to find those contact details.
Explain the task and the affected line
Start with the phone number or device involved and what you were trying to do. Add the message on the screen and the step where you stopped. For billing, name the bill month and charge; for activation, name the phone model and which services are not working.
A useful message is: “I’m activating the line ending 1234 on an iPhone. Calls work, but I cannot receive texts.” Replace that example with your own situation. Do not include a password in an ordinary support message.
Know whether contact has been made
Opening the contact panel does not send a request. Complete the conversation, call, text, or email through the channel you chose. Keep the reply or reference you receive and follow that channel for the next instruction.
If you need urgent help after hours
Previ’s welcome guide directs urgent after-hours requests to memberservices@previ.com with Emergency in the subject line. Include the affected line and what is not working. The article does not promise an immediate response.
Video transcript
Here’s how to contact Previ support about a specific line.
In your account, select Contact Us. A transfer notice may also offer Contact support. Choose Live Chat, Call or Text Us, or Email Us, and check channel availability. Previ is your contact for service on your Previ lines.
If you cannot sign in, use the public contact page. It lists support at previ dot com and the call-or-text number shown here. You can find these details without regaining account access.
Start with the affected number or device and what you are trying to do. Include the exact message and the step where you stopped. For billing, identify the month and charge. For activation, identify the model and which services fail. Do not send your password.
Opening the panel does not send a request. Complete the conversation, call, text, or email, then keep the reply or reference and follow that channel for updates.
For urgent after-hours requests, Previ’s welcome guide directs you to Member Services by email with Emergency in the subject. Include the affected line and what is not working. This does not promise an immediate response.
Use the steps for your own line and device. If the screen or result is different, contact Previ support with the message you see.