Open Wireless and read the status beside the number you are moving. Check each household line separately: one may show Transfer pending while another still needs Resume setup.
Find the line status
- Sign in to Previ and open Wireless.
- Find the number under Wireless Service.
- Read the status beside that number. Check each line separately.
If the page shows Resume setup
Wireless setup in progress means there is an unfinished setup to return to. Select Resume setup and complete the outstanding information for that flow. Do not assume that another line’s progress completes this setup.
If the line says Transfer pending
The number transfer is not yet shown as complete. An onboarding-complete banner refers to enrollment, not proof of working phone service. Follow any instructions provided for the line and use the appropriate activation guide once the line is ready.
If the line says Transfer failed
Open Contact support from the transfer notice. Tell support the affected number and the exact status or error. Use the transfer-error guide below for the handoff.
Confirm service on the intended number
After activation, check that calls, messages, and cellular data work on the line you moved. If the displayed progress and actual service disagree, explain both to Previ support.
Video transcript
Here’s how to check transfer progress for each household line.
Sign in and open Wireless. Under Wireless Service, find the number you want to check. Read the status beside that number. Check every household line separately.
Wireless setup in progress means there is an unfinished setup. Select Resume setup and complete the remaining information. Another line’s progress does not finish this one.
Transfer pending means the number is not yet shown as transferred. An onboarding-complete banner confirms enrollment, not working service. Follow the line’s instructions and use the activation guide when it is ready.
If the line says Transfer failed, select Contact support in the notice. Give support the affected number and exact status or error.
After activation, test calls, messages, and cellular data using the number you moved. If the account status and actual service disagree, explain both to Previ support.
Use the steps for your own line and device. If the screen or result is different, contact Previ support with the message you see.