Open Billing in your Previ account and select the month in Bill History. Expand the charges and review Payments for that bill. Estimated Next Bill describes an upcoming estimate, not a bill already issued.
Open the bill you want to understand
- Sign in to Previ and select Billing.
- Under Bill History, find the month you want to review.
- Use PDF if that option is available for the bill. If it is missing, or you need a formal invoice for reimbursement, contact Member Services for a PDF.
Read the charges inside the bill
Depending on your account, the breakdown can include line charges, add-ons, device installments, fees, and the annual membership fee. Credit already on the account can reduce the next bill estimate.
- Check the billing period at the top.
- Expand the wireless-service section to see the amounts assigned to individual lines.
- Review Taxes & Fees and any other sections present on your own bill. Compare those items with Total.
- Read Payments to see the payment amount and status recorded for that bill.
Keep an estimate separate from an issued bill
Estimated Next Bill appears above Bill History on the Billing page. It describes the upcoming estimate. To investigate an amount already billed, open the corresponding historical bill instead. The dollar amounts shown here are from a demonstration account.
Ask about an unfamiliar charge
Contact Previ support with the bill month, the charge label, and the amount you are asking about. If a household has several lines, include the affected number. That gives support a specific item to explain.
Video transcript
Here’s how to open your bill and ask about a charge.
Open Billing, then Bill History. Find the month and select View. Use PDF if available. If you need a PDF that is not offered, ask Member Services.
Check the billing period. Expand the wireless-service section to see individual line charges. Review Taxes and Fees and the other sections on your bill, then compare them with Total. Under Payments, check the amount and recorded status.
Estimated Next Bill is an upcoming estimate. For a charge already billed, open that month in Bill History. The figures in this example are demonstration values.
For an unfamiliar charge, contact Previ with the bill month, label, and amount. Include the affected number if there are several lines. That identifies the exact item you need explained.
Use the steps for your own line and device. If the screen or result is different, contact Previ support with the message you see.