Sign in to the Previ account you already created. Open Wireless and select Resume setup if it appears beside your unfinished enrollment. Your sign-in route may use an email verification code or a password.
If you are signing in from the offer page
- Select Login on the offer or eligibility page.
- Choose Continue with Google or Continue with Apple if that is your existing sign-in method.
- For email sign-in, select Use email instead. Enter the email associated with your account and select Send code.
Enter the email verification code
- Open the email for the address displayed in the sign-in panel.
- Enter its six-digit code in Verification Code, then select Verify.
- If the displayed email address is wrong, select Use a different email and enter the correct address.
If your sign-in page asks for a password
- Open the Previ sign-in page.
- Use the same method you used to create your account: Apple, Google, or your email and password.
- For an email-and-password account, enter both fields and select Sign In.
Resume your enrollment
- Once you are signed in, open Wireless in the navigation.
- Find Wireless setup in progress.
- Select Resume setup to return to the unfinished flow. Continue from the step shown rather than creating another account.
If you forgot your password
Use Forgot password on the email sign-in screen and follow the recovery instructions. If you originally used Apple or Google, start with that same sign-in option. A password for a different account will not restore that sign-in route.
If you do not see Resume setup
Check the account you signed into and the status shown in Wireless. A pending transfer is a different state from an unfinished setup. If the account or saved information looks wrong, contact Previ support before starting another enrollment.
If you no longer have access to your account email
Contact Previ Member Services to update the email tied to your account. Changing the email in the sign-in form does not change the address on your existing membership.
Video transcript
Here’s how to sign back in to Previ and return to the enrollment you started. Use the account you already created.
From your offer page, select Login. If you originally signed in with Google or Apple, choose that same option. For email sign-in, select Use email instead.
Enter the email address associated with your account, then select Send code. This sign-in route uses a code sent to your email, rather than a password.
Open the email and enter its six-digit code in Verification Code. Then select Verify. If the address shown is wrong, select Use a different email and enter the correct one.
If your sign-in page asks for a password, enter your account email and password, then select Sign In. Apple and Google accounts should use their matching sign-in buttons.
For an email-and-password account, select Forgot password. Enter your account email, select Submit, and follow the recovery instructions sent to you.
Once you’re signed in, open Wireless in the navigation. Look for Wireless setup in progress. This identifies the setup you haven’t finished yet.
Select Resume setup. Continue from the step shown for your account, rather than creating another enrollment.
If Resume setup is missing, check which account you signed into and the status in Wireless. A pending transfer is different from an unfinished setup. If something looks wrong, contact Previ support before starting again.
If you can’t access your account email, contact Member Services. Entering a different address in the sign-in form does not change the email on your existing account.
Sign in with your existing account, open Wireless, and use Resume setup to pick up where you left off.