For a Verizon standard monthly account, the account owner or manager can generate a Number Transfer PIN in My Verizon. Enter that PIN, your Verizon account number, and billing ZIP in Previ’s number-transfer step.
Get the PIN from Verizon
- Sign in to My Verizon as the account owner or an account manager. Open the Number Transfer PIN page linked in Verizon’s instructions below.
- Choose Generate PIN. Alternatively, dial #PORT from the phone whose number you are moving and open Verizon’s text link.
- Keep the PIN with your Verizon account number. The PIN expires after seven days.
- If Number Lock is enabled, open Number Lock in My Verizon’s Security settings, turn it off for the intended line, and complete the verification and save steps.
Enter the details in Previ
- Return to the number-transfer step and choose Keep my number.
- Enter the number you are moving and select your current carrier.
- Enter the account number, transfer PIN, and billing ZIP from that carrier account. Use the Transfer PIN field for the transfer PIN, not an account password.
- Check the details and select Continue. If the form reports a problem, address that message before moving on.
If the PIN or account does not work
These steps cover standard monthly accounts. Business and prepaid accounts can use different procedures. If you cannot access My Verizon, use Verizon’s support route in the linked guide. An expired PIN needs to be replaced.
If a transfer has already failed, use the transfer-support guide below. Tell Previ which line is affected and whether you have replaced the PIN since the request was started.
What happens next
Entering transfer information is part of enrollment. It does not establish that the number has already moved. Use Wireless to check the line’s status after enrollment. Keep the old line active until the transfer completes.
Video transcript
Here’s how to get Verizon transfer details and enter them in Previ.
For a standard monthly account, sign in to My Verizon as the owner or an account manager. Open Number Transfer PIN and choose Generate PIN. You can also dial pound P O R T and use Verizon’s text link. The PIN expires after seven days. If Number Lock is on, turn it off for the intended line and complete Verizon’s verification.
Back in Previ, choose Keep my number. Enter the number and select Verizon. Fill in the account number, transfer PIN, and billing ZIP from that account. The transfer PIN is not your account password. Review the fields, then select Continue.
Business and prepaid accounts may use different procedures. Replace an expired PIN. If a transfer has failed, tell Previ the affected number and whether you obtained a new PIN.
Entering these details does not complete the transfer. Keep the old line active until the number moves. After enrollment, open Wireless to check that line’s status.
Use the steps for your own line and device. If the screen or result is different, contact Previ support with the message you see.