Open Wireless, find the line showing Transfer failed, and use its contact option to reach Previ support. Include the affected number and the error message so support can identify which transfer details need attention.
Find the affected line
- Open Wireless in your Previ account.
- Read the transfer notice and locate the number marked Transfer failed.
- Select Contact support in the notice.
Choose a contact method
The panel offers live chat, calling or texting, and email. Choose a channel you can use even if the affected phone is not working.
Explain what needs correcting
Tell support the phone number being transferred, the current carrier, and the exact error or status shown. If you have obtained a replacement PIN since starting the request, say so. Provide transfer credentials only through the route support confirms for your request.
The failed-transfer view shown here directs you to support. It does not expose a correction form, so do not look for an edit button inside that alert.
After a correction
Follow the next action support gives you, then check that same line in Wireless. A support conversation is not proof that the number has finished transferring. Confirm the line status and, after activation, check calls, texts, and data.
Video transcript
Here’s how to respond to a transfer-information error.
Open Wireless and find the number marked Transfer failed. Read the notice, then select Contact support.
Choose live chat, calling or texting, or email. Use a channel you can access even if the affected phone is not working.
Tell support the number, current carrier, and exact error. If you replaced the transfer PIN after starting, mention that. Send transfer credentials only through the route support confirms. This notice leads to support; it is not a correction form.
Follow support’s next instruction, then check the same line in Wireless. A conversation alone does not complete the transfer. After activation, test calls, texts, and cellular data.
Use the steps for your own line and device. If the screen or result is different, contact Previ support with the message you see.