For an AT&T wireless account, a user with primary online access can request a Number Transfer PIN. Enter it with your AT&T account number and billing ZIP in Previ’s number-transfer step.
Get the PIN from AT&T
- Sign in to your AT&T account profile and open Settings.
- Find Transfer phone number and select Request new PIN. The PIN appears on screen.
- Use the PIN promptly. AT&T says personal-account PINs expire after four days.
- If Wireless Account Lock is on, follow AT&T’s instructions to turn it off before transferring.
Enter the details in Previ
- Return to the number-transfer step and choose Keep my number.
- Enter the number you are moving and select your current carrier.
- Enter the account number, transfer PIN, and billing ZIP from that carrier account. Use the Transfer PIN field for the transfer PIN, not an account password.
- Check the details and select Continue. If the form reports a problem, address that message before moving on.
If the PIN or account does not work
AT&T Prepaid does not use the same Number Transfer PIN procedure. A newly requested PIN invalidates earlier PINs. If you are remaining with AT&T through Previ, use the separate account-responsibility guide instead.
If a transfer has already failed, use the transfer-support guide below. Tell Previ which line is affected and whether you have replaced the PIN since the request was started.
What happens next
Entering transfer information is part of enrollment. It does not establish that the number has already moved. Use Wireless to check the line’s status after enrollment. Keep the old line active until the transfer completes.
Video transcript
Here’s how to get AT&T transfer details and enter them in Previ.
For an AT&T wireless account, sign in with primary online access. Open your account profile, then Settings. Find Transfer phone number and select Request new PIN. Personal-account PINs expire after four days. If Wireless Account Lock is on, follow AT&T’s instructions to turn it off.
In Previ, choose Keep my number. Enter the number and select AT&T. Fill in the current account number, transfer PIN, and billing ZIP. Use the transfer PIN, not an account password. Check the fields, then select Continue.
AT&T Prepaid follows a different procedure. A new transfer PIN invalidates the earlier one. If you are staying with AT&T through Previ, use the separate account-responsibility guide. For a failed transfer, tell support whether your PIN has changed.
These fields are part of enrollment, not proof that your number has moved. Keep the old line active until transfer completes, and check the line in Wireless.
Use the steps for your own line and device. If the screen or result is different, contact Previ support with the message you see.