If you are keeping AT&T while moving into Previ’s account arrangement, confirm the receiving details with Previ before authorizing a Transfer of Billing Responsibility. This is a different process from getting a PIN to move to another carrier.
Confirm that this is the right transfer
An AT&T billing-responsibility transfer changes who is responsible for the line. It differs from using a transfer PIN to move the number to another network. Contact Previ with the numbers you want to move and ask for the exact receiving-account instructions for your offer.
Prepare the current AT&T account
AT&T’s consumer transfer route requires an eligible active account without a past-due balance. Wireless Account Lock must be off. Device installments and lines left behind can affect the transfer, so resolve those details with AT&T and Previ before approving it.
Authorize only the transfer Previ has confirmed
Wait for Previ to confirm who starts the request and how the current account owner should approve it. If Previ directs you to AT&T’s online transfer process, use the receiving details provided for your offer. Do not start a transfer to an assumed recipient or a generic support address.
Confirm acceptance and service
The current owner’s authorization and the receiving party’s acceptance are different parts of the process. Check with Previ that the intended numbers have been accepted, then confirm calls and messages still work. Ask how remaining lines and device installments will be handled if those details are unresolved.
Video transcript
Here’s how to authorize an AT&T account-responsibility transfer to Previ.
An AT&T billing-responsibility transfer keeps the line on the network but changes who is responsible for it. It is different from a transfer PIN. Tell Previ which numbers you want to bring and request the receiving-account instructions for your offer.
AT&T’s consumer route requires an eligible active account without a past-due balance and Wireless Account Lock turned off. Confirm how device installments and lines staying behind will be handled before approving anything.
Wait for Previ to confirm who starts the request and how the current owner approves it. If directed to AT&T’s online process, use the receiving details Previ supplies. Do not guess the recipient or use a generic support email.
Owner authorization and receiving-party acceptance are separate steps. Ask Previ to confirm that the intended numbers have been accepted. Then check calls and messages on those lines and resolve any outstanding installment or household questions.
Use the steps for your own line and device. If the screen or result is different, contact Previ support with the message you see.