Open Billing, then Payment Methods in your Previ account. Add the method you want to use, complete any required verification, and check which method is set as the default for future bills.
Open your payment methods
- Select Billing in your Previ account.
- Find the Payment Method panel.
- Select Manage Payment Methods.
Choose the method you want to add
Previ’s published policy charges a 3% processing fee for credit or debit card payments; linked bank-account payments have no processing fee. The first payment method you add becomes the default automatically.
- On Payment Methods, select Add Payment Method.
- Choose Credit or Debit Card or Bank Account.
- For a card, complete the card fields and select Add Card. For a bank account, follow the connection and verification prompts shown.
Check whether verification is still needed
A bank account marked Pending is not yet ready for payment. If verification uses small deposits, wait for the two amounts to appear on your bank statement, usually within one to three business days. Select Verify beside the pending account and complete the displayed verification prompts with those amounts.
Set the method for future bills
Changing the default does not pay an outstanding balance. If a bill has already been generated, Previ says that bill keeps its existing payment method; the new default applies to future charges.
- On Payment Methods, find the verified card or bank account you want to use.
- Select Set as default beside that method.
- Check that the Default label has moved to that method. If the control is unavailable, check whether bank verification is still pending, then contact support if needed.
Video transcript
Here’s how to add or change your payment method.
Open Billing and find Payment Method. Select Manage Payment Methods.
Select Add Payment Method, then choose Credit or Debit Card or Bank Account. Complete the card fields and select Add Card, or follow the bank-connection prompts. Card payments have a three percent processing fee; linked bank payments have no processing fee. Your first method becomes the default.
A bank account marked Pending is not ready for payment. If small deposits are required, wait for both amounts on your bank statement, usually one to three business days. Select Verify and complete the prompts with those amounts.
Find the verified method you want and select Set as default. Check that the Default label moves. This changes future charges; it does not pay an outstanding balance or change the method already assigned to a generated bill.
Use the steps for your own line and device. If the screen or result is different, contact Previ support with the message you see.