Use another device to mark the missing phone as lost with Apple or Google, and contact Previ about the mobile number. Confirm with support what should happen to the line before setting up a replacement.
Contact Previ about the number
Open the Previ contact page on another device or over Wi-Fi. Tell support that the phone is lost or stolen and identify the affected number. Ask for the steps to protect that line and arrange service on a replacement. Device-location tools and mobile-line protection are separate actions.
Mark a missing iPhone as lost
Use Find My on another Apple device or sign in at iCloud.com/find. Select the missing iPhone and use its lost-device action. Choose Mark as Lost and follow the instructions to lock it. If it was stolen, Apple advises leaving contact information off the lost-device message. Keep the device in Find My so Activation Lock remains in place.
Mark a missing Android phone as lost
Open Google Find Hub and sign in to the Google Account associated with the phone. Select the missing device and choose Mark as lost. Follow the prompts to secure it. The action and location options depend on whether the device can be reached and the features set up beforehand.
Confirm the next step for your line
Previ Device Protection covers accidental damage and excludes lost or stolen devices. Contact Previ about protecting the line and setting up a replacement; a damage claim is not the route for a missing phone.
Video transcript
Here’s how to report a lost or stolen phone and secure the line.
Use another device or Wi-Fi to contact Previ. Report that the phone is lost or stolen and identify its number. Ask how to protect the line and arrange replacement service. Device location and line protection are separate actions.
For an iPhone, open Find My on another Apple device or go to iCloud dot com slash find. Select the missing phone and choose Mark as Lost. Follow the locking instructions. For a stolen phone, leave contact information off the lost-device message. Keep the device in Find My so Activation Lock stays in place.
For Android, sign in to Google Find Hub with the phone’s Google Account. Select the device and choose Mark as lost. Follow the prompts. Available actions depend on the device’s connection and prior setup.
Previ Device Protection does not cover lost or stolen phones. Contact Previ about the line and a replacement; a damage claim is not the right route for a missing phone.
Use the steps for your own line and device. If the screen or result is different, contact Previ support with the message you see.