File your damage claim first. Wait for Previ’s approval and repair instructions before arranging or paying for a repair.
Find the covered device
Device Protection must have been active when the damage happened. The published policy has a 30-day waiting period after signup and excludes damage or claims within that period. Lost or stolen phones, normal wear, and purely cosmetic damage are not covered.
If the device is missing or its registered model is wrong, contact Previ support before starting the claim.
- Open Device Protection and find the covered device under Your devices.
- Check the model and phone number, then select Submit claim for that device.
- Read the Overview and select Start claim to open the damage form.
Wait for approval before repair
Previ must approve the claim before the repair. Submit the damage information and photos first, then wait for authorization. Do not arrange or pay for the repair while approval is outstanding.
Describe what happened
- Choose the kind of damage.
- Enter the date it happened.
- Select whether the phone is fully usable, partly usable, or no longer working.
- Add a short description of the incident and the current problem, then select Continue when the required fields are complete.
Add the front and back photos
- Under Front, select Add on desktop or Choose photo on mobile. Use a clear photo with the screen facing up and the damage visible.
- Under Back, add a clear photo of the rear glass and camera area.
- If another angle helps show the damage, select Provide more photos.
- Review the photos, then select Submit claim when the required information is complete. Keep the acknowledgment or reference you receive. If none appears, contact Previ to confirm receipt.
After Previ approves the repair
After approval, follow the repair instructions for your claim. Previ’s published guide allows a reputable repair shop. Keep the itemized receipt and submit a clear photo through your claim’s requested route within 60 days of approval. The published guide says reimbursement subtracts a $100 deductible.
If the shop says the phone cannot be repaired, obtain a written quote or a statement on the shop’s letterhead confirming that finding. Send it through your claim and wait for Previ’s replacement instructions.
Video transcript
Here’s how to submit a device-damage claim.
Open Device Protection and find the covered device. Check its model and number, select Submit claim, then read the Overview and select Start claim. Coverage must have been active when damage occurred. The policy has a thirty-day waiting period and excludes loss, theft, normal wear, and purely cosmetic damage.
Previ must approve the claim before repair. Submit the information and photos first, then wait for authorization. Do not arrange or pay for the repair while approval is outstanding.
Choose the damage type and date. Select whether the phone is fully usable, partly usable, or not working. Briefly describe what happened and the current problem, then select Continue.
Add a clear Front photo and a Back photo. On mobile, select Choose photo. Use Provide more photos for useful extra angles. Review the required details, then select Submit claim. Keep the acknowledgment. If none appears, ask Previ to confirm receipt.
After approval, follow your claim’s repair instructions. Keep the itemized receipt and submit it through the requested route within sixty days of approval. The published guide subtracts a one-hundred-dollar deductible from reimbursement. If the shop says the phone cannot be repaired, send its written finding and wait for replacement instructions.
Use the steps for your own line and device. If the screen or result is different, contact Previ support with the message you see.